ITU Regional Human Capacity Development Forum for Asia Pacific
Bandar Seri Begawan, Brunei Darussalam
14-16 December 2009
Session 1: High level Panel on Human Capacity Development Challenges: A Strategic Perspective
Thusanai Piarabutr, SEVP, TOT
Key theme 2 Human Capital Management during financial Crisis
While such financial crisis pose significant challenges to the ICT Sector, they have also been known to promote innovation; both Google (1998 Financial Crisis) and Skype (2003 dot com slump) came out as disruptive technologies during previous crisis. Companies are also known to have strategies to use the spare workforce to promote R&D during the slump.
Comments
In the Telecom world: After Enron, a fast going energy company, files for Chapter 11 in year 2001, the largest bankruptcy in U.S. history to date. In 2002, WorldCom, one of the largest of U.S. telecom company discloses accounting fraud, declare bankruptcy.
As a result of the collape of two companies, many firms all over the world including TOT has focused on corporate governance or corporate responsibility.
During 2003-2006, Governance Chapter has been written and practised in many firms after the Sabane-Oxley regulation. In addition, Telco which facing declining of revenue from fixed line have change strategy on the Internet and NGN. They hope that Internet and mobile phone will be the drivers of future growth and add value to shareholders. In addition, they are now starting implementation NGN infrastructure and hope that NGN will reduce OPEX.
Reduce of headcount is not easy in Asia, Early retirement can help some. Therefore, we turn the threat of many workforces into opportunities by adding new skills such as selling and move them to new growth areas such as Mobile (3G) business and high speed Internet. We enter into game online business which we can use our existing Internet Infrastructure and call center to support this business.
As the H1N1 is a global crisis and violent issues happen in some areas, more mobile phones and Internet have been used for communication and education. The internet bandwidth have been increased from very small amount in 2000 to 250 Gbps for domestic internet traffic and 70 Gbps for international bandwidth (as of November, 2009). The revenue has been shift from that of fixed telephone to mobile phone and internet.
Source: Newsweek, December, 2009
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