No matter the size or nature of your organization, the Criteria are a guide in your journey toward performance excellence. They can help your organization align resources; improve communication, productivity, and effectiveness; and achieve strategic goals.
The Criteria work as an integrated framework for managing an organization. They are simply a set of questions focusing on critical aspects of management that contribute to performance excellence:
1) Leadership
2) Strategic planning
3) Customer focus
4) Measurement, analysis, and knowledge management
5) Workforce focus
6) Process management
7) Results
The Criteria serve two main purposes:
1) Identify Baldrige Award recipients to serve as role models for other organizations
2) Help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement
There are three versions of the Criteria for Performance Excellence: business/nonprofit, education, and health care.
Source: The National Institute of Standards and Technology (NIST) is an agency of the U.S. Commerce Department.http://www.nist.gov/baldrige/publications/criteria.cfm
18 May 2010.
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